Troubleshooting Slack Integration Issues

Running into trouble with the Slack integration? This article outlines the most common causes and how to resolve them. 💬

🧪 Common Symptoms

• Ticket updates not posting to Slack
• Slack bot not responding to commands
• Channel not receiving notifications

✅ Fix Checklist

1. Ensure the Support Cloud app is installed in Slack
2. Confirm the bot is invited to the relevant Slack channels
3. Verify webhook URLs and permission scopes in Slack admin
4. Check that your Support Cloud trigger includes the correct conditions

🧯 Still Not Working?

Try removing the integration and reconnecting from scratch. If issues persist, contact our support team with screenshots and the error logs from your Slack app dashboard.