March 2025 Release Notes

Our March 2025 release brings several enhancements to reporting, live chat, and developer tools in Support Cloud. 🚀

🆕 New Features

• Live Chat Themes: Customize widget color and greeting by URL path
• Webhook Retry Logs: View failed webhook attempts in the developer console
• Prebuilt Agent KPIs Dashboard: New dashboard to track productivity per agent

🔧 Improvements

• Faster dashboard load time (up to 2x performance boost)
• Improved email threading logic to reduce duplicates
• Slack integration now supports direct ticket creation from threads

🪲 Bug Fixes

• Resolved issue where mobile chat widget failed to scroll on iOS Safari
• Fixed billing portal error for multi-org accounts
• Dashboard filters now correctly persist when exporting CSV

Visit the Product Updates section monthly for the latest improvements to Support Cloud.