Understanding Prebuilt Dashboards

Support Cloud offers a suite of prebuilt dashboards to give your team instant insights without any setup. These dashboards are designed around best-practice KPIs for support organizations. 📊

📈 Dashboard Types

• Ticket Overview: Tracks volume, channel mix, backlog, and new tickets per day
• Agent Performance: Measures first response time, resolution time, ticket count
• Customer Satisfaction: Shows CSAT trends, response rates, and average scores

🔍 How to Access Dashboards

1. Go to Analytics > Dashboards
2. Select a dashboard from the left-hand menu
3. Use filters at the top to adjust by time range, agent group, or channel

💡 Tips

• Click individual chart elements to drill down into ticket data
• Use the export tool to save views as PDF/CSV for leadership reviews

🧯 Troubleshooting

• Missing data? Make sure analytics permissions are assigned to your role
• Dashboard not loading? Try a hard refresh (Ctrl+Shift+R) or clear your cache