Understanding Rate Limits

To ensure fair usage and protect platform stability, Support Cloud enforces API rate limits. Here’s how they work and how to monitor your usage. ⚙️

📊 Rate Limit Structure

• Standard Plan: 700 requests per minute per IP
• Enterprise Plan: 2,000 requests per minute per IP

🔎 Monitoring Usage

Each API response contains HTTP headers showing your remaining request count and reset window:

X-Rate-Limit-Limit: 700
X-Rate-Limit-Remaining: 324
X-Rate-Limit-Reset: 1692353600

🔧 Best Practices

• Use batch endpoints where possible
• Stagger non-critical requests
• Implement retry logic using 429 headers

🧯 Errors

• 429 Too Many Requests: Wait for the reset time before retrying
• Intermittent throttling: Can occur if bursts exceed your cap