Using the New SLA Monitoring Dashboard Using the New SLA Monitoring Dashboard
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Using the New SLA Monitoring Dashboard

Tom Nash Tom Nash

We’ve launched a new SLA Monitoring Dashboard to give admins real-time visibility into response and resolution compliance. 📉

📊 Dashboard Highlights

  • Live SLA countdown timers per ticket
  • Group and agent-level breach tracking
  • Daily summaries with SLA trends over time

🔧 How to Enable It

  1. Go to Admin > Dashboards
  2. Click SLA Monitoring
  3. Use filters to drill down by team, time period, or ticket type

🧯 Troubleshooting

  • Data not showing? Confirm SLA policies are enabled in your workflows
  • Metrics don’t match? SLA dashboards use hourly refresh intervals

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