Getting Started with Webhooks

Webhooks let Support Cloud notify your external systems in real time when key events occur. Use them to trigger actions in your CRM, send alerts, or sync data. 🔔

🔧 Setup Steps

1. Go to Admin > Webhooks
2. Click Create Webhook and enter the destination URL
3. Select the events to trigger notifications (e.g., ticket created, updated)
4. Optionally, add authentication headers for security

🧪 Payload Example

{
  "event": "ticket.created",
  "ticket_id": 12345,
  "subject": "New issue from contact form"
}

🧯 Troubleshooting

• Webhook failing? Check your server logs and validate HTTPS SSL
• Not receiving anything? Confirm the webhook is enabled and event is firing