Understanding Free Trials

New to Support Cloud? All new accounts start with a 14-day free trial of our Enterprise features — no credit card required. 🎁

📅 Trial Details

• Starts once you verify your email address
• Includes unlimited agents and all premium features
• Gives access to analytics, integrations, and automation tools

⚙️ What Happens After the Trial?

At the end of the trial, you’ll be prompted to choose a plan. If you don’t upgrade, your account enters read-only mode where you can view existing tickets but not interact with them.

📌 Extending Your Trial

If you need more time to test features, just contact support. We’ll happily extend your trial by 7 additional days upon request.

🧯 Troubleshooting

• Trial expired early? Make sure you verified your account — trials don’t start until you do.
• Not seeing Enterprise features? Check your Admin > Plan section to verify trial status.