Fixing Common Login Issues

If you're having trouble logging into Support Cloud, this guide will walk you through common problems and how to resolve them quickly. 🔐

🛠 Common Issues

• Forgot Password: Use the “Forgot Password?” link on the login screen
• 2FA Problems: Make sure your device’s time is synced and you're entering the correct one-time code
• Invalid Email: Double-check for typos and confirm you're using the email registered to your account

🧯 Troubleshooting Steps

1. Clear your browser cache and try logging in again
2. Try an incognito window or another browser
3. If using SSO, make sure your identity provider is reachable

📞 Still Stuck?

Contact your Support Cloud admin or reach out to our support team from the Help Center contact form.