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Promenade Help Center

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11 results for "billing"

Billing and Payment Inquiries
  1. Help Desk Homepage
  2. General
  3. General FAQs
Billing and Payment Inquiries Have a question about managing payments, viewing invoices, or updating your billing information
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Billing & Payment Support
  1. Help Desk Homepage
  2. General
  3. General FAQs
regarding billing and payments. Below, we address some common questions and concerns: Understanding Your Bill If you have
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Payment and Billing Issues
  1. Help Desk Homepage
  2. General
  3. General FAQs
explains how to view billing details, update payment methods, and resolve any payment issues. View Your Billing Details To see
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Updating Your Billing Information
  1. Help Desk Homepage
  2. Account Management
  3. Billing & Subscription
Go to Admin > Billing Click Edit Payment Method Enter your new credit card or billing details Click Save
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Managing Your Subscription Plan
  1. Help Desk Homepage
  2. Troubleshooting & FAQs
  3. Common Errors
remaining in your current billing cycle. Downgrades take effect at the start of your next billing cycle, allowing you to
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Bulk Order and Volume Discounts
  1. Help Desk Homepage
  2. General
  3. General FAQs
pricing on frequently ordered items Consolidated, recurring billing and invoices Net 30, 60, or 90-day payment terms To inquire
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Managing Users and Roles
  1. Help Desk Homepage
  2. Account Management
  3. Users & Roles
👤 User Types Admin: Full access to settings, billing, reports, and users. Agent: Access to assigned tickets
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March 2025 Release Notes
  1. Help Desk Homepage
  2. Product Updates
  3. Release Notes
mobile chat widget failed to scroll on iOS Safari Fixed billing portal error for multi-org accounts Dashboard filters
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Understanding Free Trials
  1. Help Desk Homepage
  2. Troubleshooting & FAQs
  3. Common Errors
time during or after the trial by visiting Settings > Billing > Upgrade Plan. 💡 Can I Extend My Trial? We understand
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Setting Up Security and Permissions
  1. Help Desk Homepage
  2. Account Management
  3. Security Settings
roles to restrict access to sensitive features like exports, billing, or user management. Each permission setting includes a description
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